Becoming an Effective Communicator
Whether you are giving a speech, leading a workshop, or talking
one-to-one with a patient or family member, your goal is to be a clear and
effective communicator. The secret of
good communication is remembering that the audience is more important than the
topic. People want you to care about them, and most of them hunger for
honest information from someone who tells the truth in plain language.
- All communication is really one-to-one.
- Even speaking to an audience means
speaking to a collection of individuals.
- Show people you care by helping them to
see the meaning and value of the information you are sharing and how it
affects their professional lives.
The following are helpful hints
on planning, preparing, and presenting a message to a group of individuals.
Planning Your Message
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1.
Audience
·
Who is in the audience?
·
What do they have in common? You with them?
·
What are their wants, worries, and
questions?
·
How long do you have?
·
What is your own purpose? What response do
you want from them when you finish?
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2.
Message
·
In 25 words or less, what is the most
important thing you want the audience to remember or do as a result of your
communication?
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3.
Visual Aids
·
Will you use visual aids?
·
What kind? (PowerPoint, flip chart,
acetates, chalk board, other)
·
Will you use props and/or printed handouts?
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Preparing your Message
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4.
Opening
When
beginning your presentation, plan to:
·
Greet people warmly.
·
Get the attention of your audience—state a
question or share a personal experience.
·
Preview what is coming— promise people what
they will get from listening to you or talking with you.
·
Give your name after the question or
promise (or before if that seems a better time).
·
Offer people some information about your
professional and personal qualifications.
·
Let people know if you want to hear
questions during or after your presentation. Note: It can make for a richer learning
experience if you answer questions during your lesson.
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5.
Presentation Body
You can build your presentation
around different organizing themes such as:
·
The questions your audience is likely to
have.
·
A time structure (past, present, future).
·
A problem-solution approach (your subject
today, the problem, solution(s), benefits).
·
A decision-making approach (state an
opinion or suggestion, offer an opposite view, give evidence to support the
first opinion or suggestion, and restate it in a new way).
If you use statistics:
·
Don’t overuse them.
·
Give a source.
·
Use up-to-date information.
·
Round up or down.
·
Present numbers visually if over four
figures long.
·
Turn facts into pictures when possible.
As you speak, illustrate your
points by sharing examples.
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6.
Conclusion
When concluding your
presentation, plan to:
·
Summarize the main points.
·
Invite or encourage people to act—to put
what they have learned into practice.
·
Suggest some next steps they can take to
learn more about their topic; ask
participants for ideas about how they can learn more.
·
Write a strong final line that alerts
people that you are finished and ends your presentation on a positive note of
hope.
·
End on time.
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Presenting Your Message
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7.
Delivery
Use your
plans from #4 under Preparing Your Message. In addition:
·
Speak in short phrases in terms your
audience understands.
·
Emphasize key ideas.
·
Define and translate technical terms and
statistics.
·
Use a conversational tone of voice.
·
Control the volume of your voice.
·
Involve your audience with questions,
handouts, or interactive exercises.
·
Show respect for each person during the
question-and-answer period.
·
Be courteous to hostile or difficult
individuals.
·
Repeat all questions before answering them
in a large group.
·
Transition from one main idea to another
using:
Words:
“therefore,” “according to.”
Phrases: “as I
explained earlier,” “on the one hand”
Sentences: “Let’s
look at another point of view.” “Here is another way of looking at this.”
At the end of your presentation,
use your conclusion plans from #6 under Preparing Your Message.
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8.
Body Language
·
Stand rather than sit—if you are able—while
speaking.
·
If standing, plant your feet firmly on the
floor; stand tall.
·
Stand at ease and show a friendly face.
·
If you are sitting when you speak, lean
forward slightly, from the waist with a straight back.
·
Use your hands to communicate.
·
Look and see the audience when you speak to them.
·
Convey energy and enthusiasm for the topic.
·
Wear clothing that makes you feel
comfortable and effective and shows respect for your audience.
·
Use verbal focusing techniques such as
signposting (showing with your hands the number of points or ideas you want
to highlight) or the inserted question (“So, what does all this tell us about
adherence to treatment?”).
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9.
Visual Aids
·
Locate and test equipment and lights in
advance.
·
Place visual aids where they can be seen
and display only when ready to discuss them.
·
Display key words rather than sentences.
·
Use lettering large enough to be seen on a
flip chart and a white board.
·
Use graphic devices for clarity (borders,
bullets, boxes).
·
Add images as well as words (put images at
top or left and text to the right).
·
Use a pointer (roll a large piece of paper,
hold with rubber bands, and color the tip).
·
Show slide for five seconds before you
speak.
·
Talk to the group, not the screen.
·
Don’t sacrifice learning through discussion
to passive learning through technology.
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